Water Damage Restoration FAQs

Water damage can lead to standing water, contamination, damp building materials, mold growth, and the potential for long-term issues. 

Water damage restoration is the process of removing water from an area and thoroughly drying the area with advanced restoration equipment. Restoration includes all the steps required to restore your property back to a safe, clean, and dry environment.

It can be incredibly challenging to correctly dry property without professional equipment and tools. We use powerful extraction tools, dehumidifiers, and moisture detection and monitoring technology to ensure there is no hidden damage and that the property is dried back to a safe and normal level. 

Water damage restoration costs can vary widely based on the scope of the damage and the extent of the repairs needed to restore your property. 

Water damage can arise from several sources and is most often caused by burst pipes, slow plumbing leaks, rainfall, or flooding. We can thoroughly treat any water damage, regardless of the cause.

You should immediately take action if you think you may have water damage. Hidden water damage is common. Call us in to check it out if you notice wet patches on your walls or ceiling, soft spots on your floors, mildew odors, mold growth, or condensation. 

In the moments after discovering water damage, it’s easy to panic if you don’t have a plan. If possible, turn off the water supply that is the source of the damage, then call Restoration 1 of East Surprise. We will be able to advise you of any additional steps you can take while you wait for our team to arrive.

All you have to do is call! Our team will be dispatched to your location right away. We’ll evaluate the damage and obtain a work authorization on-site so we can get to work right away. 

To open a claim, simply call your insurance company and let them know your property has been damaged and you are working with Resotration 1. They may have you submit some photos or a video of the loss. 

They will send an insurance adjuster to evaluate the damage and scope of the loss. We will work directly with your insurance carrier on all covered losses. 

While it’s tempting to try to remove standing water yourself, this is best left to the experts. You’ll expend a lot of energy with very little results.

While you wait for us to arrive on site, you may want to use old towels to try to contain the water, or a wet vac if it is safe to do so. Avoid walking on wet floors.

Fire & Smoke Damage Restoration FAQs

First and foremost, make sure you and your family are safe and call 9-1-1 for emergency services.

After the fire is out, call Restoration 1 of East Surprise for 24/7 emergency response. We’ll make sure your property is secured and begin the process of restoring your property right away. 

The length of time required for fire damage restoration depends on several variables, including the scope of the loss, if there is structural damage, and if there are secondary losses such as water damage. We will assess the damage when we arrive and outline a plan and timeline for restoring your property. 

You should only re-enter your property once if it is safe to do so and while escorted by a professional. A fire can cause significant structural damage, and there may be other safety concerns. You should never touch or handle items with smoke damage, as that can lead to permanent damage. Leave the cleanup to the professionals when possible.

Items damaged by the fire will be assessed and may be cleaned after a fire if the damage is limited to smoke and soot. 

Damaged items that cannot be repaired or cleaned will be inventoried and documented for your insurance claim. 

We will keep a detailed inventory of all items damaged beyond repair for your insurance claim. 

The homeowner is responsible for payment, and most people will file an insurance claim to cover the loss. If the loss is covered by your insurance, you would then be responsible for paying the deductible.

You are not required to file a claim with your insurance company, and for smaller losses you may choose to pay out of pocket. We recommend contacting your insurance company for more information. 

Yes, we will make ourselves available to speak with the insurance adjuster and answer any questions they may have.

Mold Remediation FAQs

Mold and mildew are both a type of fungus. Mildew typically appears on hard surfaces and is relatively simple to clean, while mold will grow on organic materials, embedding spores into the material that must be physically removed. 

Mold often has a fuzzy and raised appearance. It can be green, brown, black, dull grey, and various other colors. It will appear in blotted or patchy spots.

The total cost of mold remediation will depend on the scope of the mold growth. We will provide a thorough estimate after evaluating the damage in person. 

Mold spores are always present in the environment, so after a water source is introduced mold can begin growing on the affected surfaces in as little as 48 hours. 

You may be able to clean mold from a small area, but we always recommend hiring a mold expert for scenarios where the mold growth is affecting a large area or when there is no known reason for the mold to have occurred. If you do not remove the mold properly and address the cause, it will return.

Mold remediation can take anywhere from a few days to a few weeks, depending on the extent of the problem and underlying cause. After the mold is removed, HEPA filters are run to capture any remaining mold spores from the air to prevent a recurrence. 

Mold remediation is the process of treating the underlying source of the mold, preventing the spread of mold spores, and eradicating the current infestation. At the same time, we also sanitize the area to ensure mold does not return or affect the indoor air quality in your property.

Typically, mold growth can be detected during a visual inspection. If there are no visual signs of mold growth but you suspect there may be mold in your property, we can use advanced tools to detect excess moisture and pinpoint the location of the mold. 

Mold is known to cause a number of health concerns, including respiratory illness, coughing, wheezing, asthma, and skin irritation. In the worst case scenarios, mold can lead to depression, internal bleeding, lung damage, and even death.